Privacy Policy

Inner Peace Holidays Private Limited (“Company”, “we”, “us”, “our”) operates in two business verticals — Tours & Travels and Software Services — through the website www.innerpeaceholidays.com. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

By using the Platform, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

• Name, email address, phone number, postal address
• Date of birth, gender, nationality
• Government ID details required for travel bookings (Passport, Aadhaar, PAN, Visa documents) where legally necessary
• Payment information (processed via PCI-DSS compliant third-party AXIS BANK payment gateways — we do not store full card details)
• Travel preferences, itinerary requests, emergency contact details
• For Software Services: account credentials, billing details, usage data, support tickets, and any content you upload

1.2 Information Collected Automatically

• IP address, browser type, device information, operating system
• Cookies and similar tracking technologies
• Log data, pages visited, time spent, referral URLs

2. How We Use Your Information

• Process and confirm travel bookings (flights, hotels, packages, visas)
• Provide, maintain, and improve our Software Services
• Process payments and issue invoices/GST receipts
• Communicate booking confirmations, itinerary changes, and service updates
• Respond to customer support requests and grievances
• Send promotional offers (only with your consent; you may opt out anytime)
• Comply with legal, regulatory, and tax obligations
• Prevent fraud and ensure platform security

3. Sharing of Information

We may share your information with:

• Travel partners: airlines, hotels, tour operators, visa facilitation agencies, insurance providers, and ground transport vendors — solely to fulfil your booking
• Payment gateways and banks for transaction processing
• Government/regulatory authorities where required by law
• Professional advisors (auditors, legal counsel) under confidentiality obligations

We do not sell your personal data to third parties for their independent marketing use.

4. Data Security

We implement industry-standard technical and organizational safeguards (encryption in transit, access controls, regular security reviews) to protect your data.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

6. Your Rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:

• Request access to, correction of, or deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a grievance with our Grievance Officer (Section 9)

7. Children's Privacy

Our Platform is not directed at individuals under 18. We do not knowingly collect personal data from minors without parental/guardian consent.

8. Cookies

We use cookies to enhance user experience, remember preferences, and analyze traffic. You can control cookie preferences through your browser settings.

9. Grievance Officer

Grievance Officer: Mr. Piyush Ranjan
Email: grievance@innerpeaceholidays.com
Address: Shop No. 9, Node 1 Market, Bodhgaya, Gaya, Bihar — 824231, India
Response Time: Acknowledgement within 48 hours; resolution within 15 business days.

10. Contact Us